Frequently Asked Questions

Delivery and returns

We offer free delivery when you spend £19.99, otherwise delivery costs just £2.99.

We use Royal Mail so please allow 3-5 business days for items to arrive after purchase. 

Due to Covid and the increased strain on parcel delivery networks, there may be some delays which are out of our control.

At the moment we only deliver to the UK.

We use plastic-free, recycled and recyclable material for all our packaging, including the box and inner protective packing. We do not provide a printed invoice as the receipt is provided in your email confirmation.

Please make sure to recycle all delivery packaging and follow the instructions for recycling on each individual product, as these will vary by brand.

If part of your order or your entire order is intended as a gift, please let us know. We can make sure to package the gift separately.

You also have the option of including a personalised message. To do so, go to your basket and type your message in the text box above the subtotal.

We use Royal Mail delivery so please expect items to arrive 3-5 business days after purchase.

Due to Covid and the increased strain on parcel delivery networks, there may be some delays which are out of our control.

If your parcel has not arrived after 7 business days, please email support@turnativ.com and we'll look into this for you straight away.

We accept returns up to 14 days after purchase, so long as items are returned in original, unopened condition. Please note that we do not refund the cost of the original delivery or return delivery.

Kindly consider donating any unwanted products to friends, family or food banks. We cannot resell returned products so this prevents any good food from going to waste and minimises the environmental impact.

Please contact support@turnativ.com with your order details and reason for return. We will then provide a return address.

Please allow 5 working days for us to process and inspect the return once it has been received. We will then send an email confirmation and refund to your bank account.

Plant-based nutrition

Plant-based refers to a diet based primarily on plant foods (like vegetables, grains and nuts) with limited or no animal-based products (like meat, poultry and dairy). 

Plant-based diets are vegan when no animal-based products are consumed, but veganism extends to lifestyle choices beyond diet alone. A vegan lifestyle aims to avoid causing harm to animals in any way through products used or purchased (like leather, wool or honey).

But there are no fixed rules to following a plant-based diet. Indeed many people are 'flexitarian' or 'vegan-ish' and follow the diet as much as they can during the week.

Plant-based protein is much less inflammatory than animal-based protein. This is important because inflammation can prolong the healing time required for injuries or sickness and can also increase soreness and swelling. 

Plant-based protein can aid recovery because plants are naturally packed with high amounts of anti-inflammatory compounds, including thousands of powerful antioxidants. Indeed, plants have on average 64 times the antioxidant content of animal foods. In addition to this, plants help to increase blood flow and make muscles more efficient. Combined, these effects can lead to significant performance advantages from plant-based protein.

We'd recommend looking into the science behind this in more detail by starting with a documentary like The Game Changers. You can learn more on their website or by watching the documentary on Netflix.

Science points towards animal-based diets being a significant contributor towards cardiovascular disease, which includes heart disease, stroke and high blood pressure.

One notable Harvard study from 2016 monitored 131,000 participants and found that each 10% increase in calories from animal protein led to a corresponding 8% increased risk of dying from cardiovascular disease. Therefore, simply avoiding animal products can reduce a man's risk of dying from heart disease by 55%.

You can read more about the science here

Three quarters of all agricultural land in the world is used for livestock production. This has a huge cost on biodiversity. The world's rainforests are being cleared for land and a quarter of the world's water is being consumed. Furthermore, the livestock sector alone is responsible for 15% of global carbon emissions, the same as all forms of transport. 

This drain on the earth's resources is because animal-based protein is incredibly inefficient. Animals consume six times more protein than they produce, requiring huge amounts of food and water. As an illustration, one hamburger represents 2,400 litres of embedded water (through grain production, feed for cows, and finally beef).

According to allplants, if everyone in Britain went plant-based for just two days a week, we would reduce carbon dioxide in the atmosphere to the equivalent of taking 54 per cent of cars off the road and save enough water to provide 11 years worth of showers for every person in the UK.

Absolutely, if possible. However, it isn't always easy to get enough protein in our diets with busy, modern lives. Protein bars and powders are great when we're short of time to prepare a snack or meal, or if we're outdoors.

There are many ways to get protein from natural plant-based sources, with some listed on No Meat Athlete including:

Adding protein powder to your smoothie (10-15g protein).

Eating a whole-wheat bagel with peanut or almond butter for a snack (17g protein).

Including beans in your pasta dishes (~15g protein per cup of beans).

Lots of lentils (18g protein per cup).

Hummus on a whole wheat pitta for a snack (10g protein).

Eating quinoa as part of the main dish or a side (11g protein per cup).

Keto is a low-carb, high fat diet that has become increasingly popular for people looking to lose weight and manage health issues.

The diet consists of consuming less than 50g of carbohydrates per day with around 70% of daily macronutrients coming from fat. This means that nutrition is based on sources with low sugar, moderate protein and higher fats, with the aim of putting the body into a state of dietary ketosis. When this happens, the body uses fats for energy rather than sugar.

If you're interested in this diet, we recommend that you speak to a dietician or health expert to learn more.

A paleo diet is designed to resemble what human hunter-gatherers ate thousands of years ago (i.e. during the Paleolithic era, which dates from approximately 2.5 million to 10,000 years ago).

In general this means avoiding processed foods, sugar, soft drinks, grains, most dairy products, legumes, artificial sweeteners, vegetable oils, margarine and trans fats.

If you're interested in this diet, we recommend that you speak to a dietician or health expert to learn more.

Sustainability

Sustainability is at the heart of Turnativ. We use plastic-free, recycled and recyclable material for our packaging, carbon offset our deliveries, and donate 1% of our sales to environmental charities as a member of 1% for the Planet.

We have a full sustainability policy that you can read here.

We are proud to be a member of 1% for the Planet, an international organisation set up by Patagonia founder Yvon Chouinard.

1% for the Planet is an alliance of businesses financially committed to creating a healthy planet. As a member, we commit to contribute at least one percent of our annual sales to approved environmental charities, regardless of our profitability.

Carbon offsetting is where people and organisations calculate how much carbon dioxide (CO2) they've emitted from daily life and business operations and then pay to capture or prevent emissions for that same amount of CO2, usually through tree planting. 

Offsetting is not a replacement for taking actions to reduce our carbon footprint. It is very much a last resort to compensate for emissions that we can’t currently avoid.

The vision at Turnativ is to be completely carbon neutral, but as a new business this is very hard to achieve at the outset due to high start-up costs and barriers to entry. For example, logistics companies that offer carbon neutral deliveries will not yet work with us as we do not have large enough order volumes. As such, carbon offsetting is our only option for now, but as the business grows we will prioritise moving towards carbon neutrality as soon as possible.

Carbon is released into the air through transportation and logistics. It is estimated that for every parcel that is shipped approximately 1kg of carbon is emitted. This calculation isn’t an exact science, but the data scientists at Shopify came to this estimate based on factors like average travel distance, travel method, and package weight.

One kilogram of carbon is the equivalent of leaving a 43-watt lightbulb on for a day and a half, so the cumulative impact of deliveries is sizeable.

To offset this CO2, Turnativ contributes to the Jari Pará Forest Conservation Project run by Pachama in the Amazon rainforest. This project covers 497,000 hectares of tropical forest in Brazil and protects more than 2,400 species of flora and fauna within it.

Our contribution per delivery goes towards protecting the existing forest, increasing the biomass through improved forest management practices, and verifying the project’s progress. Protecting existing forests, as well as planting new trees, is essential, because they absorb 30% of CO2 emissions every year.

Policies

We offer free delivery when you spend £19.99, otherwise delivery costs just £2.99.

We use Royal Mail so please allow 3-5 business days for items to arrive after purchase. 

Due to Covid and the increased strain on parcel delivery networks, there may be some delays which are out of our control.

We accept returns up to 14 days after purchase, so long as items are returned in original, unopened condition. Please note that we do not refund the cost of the original delivery or return delivery.

Kindly consider donating any unwanted products to friends, family or food banks. We cannot resell returned products so this prevents any good food from going to waste and minimises the environmental impact.

Please find our terms of service here and our privacy policy here.